INSTRUCTIONS FOR ONLINE PERMIT SYSTEM

Applicants can apply online for development and septic applications, pay fees, print receipts and permits, view project status, and send/view comments related to a permit application. Download this handout for more detailed information.

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CREATE NEW ACCOUNT OR LOG IN TO EXISTING ACCOUNT

• Go to https://www.mgoconnect.org/cp/portal and bookmark the website for future use and reference.  You can also download the MGO Connect app on Apple or Android devices to access the online permitting services.

• Select “New Account” to set up a customer profile.

• Select “Login” to access your existing account and view “Projects”.

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APPLICATION PROCESS & PAYMENT INFORMATION

• Select “Apply Online” and choose Project Type.

• Complete application information, upload required documents (see below), and hit “Submit”.

• Staff will review the application and accept, return, or reject.

• Application will be returned if information is missing.  The applicant can update the project and "Submit".

• An invoice will be emailed to the applicant and sent via the portal. After an invoice is received, the applicant can go to the "Fees" tab within the project to pay online.

• Invoice balance must be paid within 5 business days of receipt for the project to proceed.  If payment is not received, staff can reject the application.

• ​A receipt will be added to the project after payment is processed.

• After payment is received, an inspector will review/inspect the proposed application.

• Approved permits will be located under “Docs” and “Plan Review”.

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​REQUIRED DOCUMENTS

• Accessory Structure: barn, detached garage, pool, shed, storage bldg. and addition ≥ 300 SF 

  • Survey/site plan with location of structure - View Sample

  • Floor plan - basic layout or diagram of spatial use

  • Copy of Deed required if owned property is less than three (3) years old

• Habitable Structure: single-family home, mobile home, manufactured/tiny home, and guest/pool house

  • Floor plan – basic layout or diagram of spatial use (bedrooms, bath, kitchen, living room, garage, etc.)

  • Site plan with location of structure and driveway - View Sample

  • Lot grading plan (within subdivision only) 

  • Culvert application and 911 address application (complete and attach to online permit application)

  • Copy of Deed required if owned property is less than three (3) years

• Commercial or Multi-Family Projects: Contact the DoD office prior to applying to the Fire Marshal's office. 

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SEPTIC PERMIT REQUIRED DOCUMENTS

• Aerobic: design, tech form, soil evaluation, a filed affidavit, and an initial maintenance contract

• Alteration: design with alteration details, tech form required if details aren’t on the design

• Hook-To: design of existing system or uncover tank lids, filed affidavit if a conventional system

• Repair: design of the existing system, highlighting the location and description of repairs

• File affidavits online with the Ellis County Clerk’s Office. An incorrect address and legal description on the affidavit will not be accepted. Contact the DoD office to verify. ​

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CUSTOMER SUPPORT

• For questions about new accounts & other technical issues with MGO, please contact their Helpdesk at 1-866-957-3764 (select Option 1).

• For questions regarding your application or our process, please contact the Department of Development office at 972-825-5200.​